Frequently Asked Question

Examples:

1. Item is supposed to be 3.5g but is 28g in weight in the POS system.

2. Metrc Transfer Manifest states the item in a 28g package however the item name states 3.5g.(Please wait to accept the order in Metrc until the unit weight is corrected on the Metrc Transfer Manifest if the order has not yet been received.)

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name

   c. Incorrect weight equivalency.

   d. Correct weight equivalency.

   e. Image of the front of the item’s packaging.

   f. Image of the back of the item’s packaging.

2) Start a support ticket with the help topic 'Incorrect Weight Equivalency (Leaf Logix) or Incorrect Weight Equivalency (Leaf Logix)' depending on the issue.

Please refer to attachment if you are unsure how to create a help topic ticket

3) Set the product aside and await a response on the ticket.