Frequently Asked Question

Examples:

1. The item quantity in Metrc say you were to received 28 units, but you only physically count 20 units.

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name.

   c. Shipped quantity on Metrc.

   If item amounts do not match what is on Metrc, the vendor must correct this before the order    is received.

   d. Shipped quantity on delivery invoice. (Driver should have in hand upon delivery)

   e. Leaf Logix POS quantity of item.

   f. Amount physically counted.

2) Start a support ticket with the help topic 'Incorrect Quantities Invoiced/Shipped'.

Please refer to attachment if you are unsure how to create a help topic ticket.

3) Set the product aside and await a response on the ticket.