Frequently Asked Question

Examples:

1. Item is supposed to be $20 but is ringing up for $30.

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name

   c. What is the item priced at?

   d. What should the item be priced at?

   e. Image of the cart where price is ringing up improperly.

2) Start a support ticket with the help topic 'Incorrect Pricing Form'.

Please refer to attachment if you are unsure how to create a help topic ticket

3) Set the product aside and await a response on the ticket