Frequently Asked Question

Examples:

1. Item has physically Metrc tag that does not match the item shipped in Metrc. Item ends in 0001 but the item in Metrc ends in 0002.(Please wait to accept the order in Metrc until the category is corrected on the Metrc Transfer Manifest if the order has not yet been received.)

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number on item package.

   b. Full item name.

   c. Was the item received in Metrc or not?

   If the item has not been received yet, the item must be corrected by the vendor before    receiving the order

  d. Shipped full Metrc tag Number in transfers.  

  e. Shipped full Metrc tag on delivery invoice. (Driver should have in hand upon delivery)

  f. Image of the front of the item’s packaging.

  g. Image of the back of the item’s packaging.

2) Start a support ticket with the help topic 'Incorrect METRC Tag'.

Please refer to attachment if you are unsure how to create a help topic ticket

3) Set the product aside and await a response on the ticket