Frequently Asked Question

Examples:

1. The item is found to have 10 units left but you are short in your Leaf Logix POS.

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name.

   c. Physically quantity of item counted.

   d. Metrc system quantity of the item.

   e. Leaf Logix POS quantity of item.

   f. Image of the front of the item’s packaging.

   g. Image of the back of the item’s packaging.

2) Start a support ticket with the help topic 'Incorrect Item Quantity in System'.

Please refer to attachment if you are unsure how to create a help topic ticket.

3) Set the product aside and await a response on the ticket.