Frequently Asked Question

Examples:

1. You received 48 items for an item with a 50-unit case cost invoiced at $500. Your invoiced at $500 for the 48 items but should be invoiced at $480 as you did not receive a whole case (50 items).

2. You received 50 items which should be a case cost of $500, but you were invoiced $550.

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name.

   c. Was the item received in Metrc or not?

   If the item has not been received yet, the Metrc Manifest shipped cost must be corrected by      the vendor before receiving the order.

   d.  Cost invoiced on METRC transfer. (Ship. Whsle Price)

   e. Cost invoice on physical delivery invoice. (driver should have in hand upon delivery)

   f. True cost company should be paying for items in package.

   g. Metrc transfer manifest image.

   h. Delivery invoice image.

2) Start a support ticket with the help topic 'Incorrect Delivery Invoice Cost'

Please refer to attachment if you are unsure how to create a help topic ticket

3) Set the product aside and await a response on the ticket