Frequently Asked Question

Examples:

1. Jars are broken, ripped packaging etc.(Please wait to accept the order in Metrc until directed by a Inventory Support Member)

1) Make sure to have the below info ready:

   a. Full 24-character Metrc tag number.

   b. Full item name.

   c. Full package amount that was delivered.

   d. How many of the item(s) from the package were damaged?

  e. How are the item(s) damaged?

   f. Image of the damaged item(s).

2) Start a support ticket with the help topic 'Damaged Items Upon Delivery'.

Please refer to attachment if you are unsure how to create a help topic ticket

3) Set the product aside and await a response on the ticket.